FAQs
Yes, our products were developed to provide the highest level of efficacy even for the most sensitive skin types. All our products have been tested for irritation and sensitivity and were approved to be effective for sensitive skin types.
Since we don’t use harsh chemicals or toxic ingredients, our products are very safe to use. However, we recommend patch testing the products before using them for the first time, if you experience any adverse reaction, consult your doctor.
Absolutely! We have many loyal male customers! They love the natural smell and textures of our products and the simplicity of our skincare routine.
Yes! The Mini Discovery Kit is a travel size version of our entire skincare line. Everything you need to cleanse, exfoliate, hydrate, rejuvenate, brighten, and replenish your skin on the go with natural, organic ingredients for radiant results.
Lulo Skin is a Canadian owned and operated company. We manufacture in Toronto, Canada, and source most of our ingredients from different countries in South America where biodiversity and organic practices have no comparison!
Organic ingredients are grown without the use of pesticides, herbicides, synthetic fertilizers, and genetically modified organisms (GMOs). If you want to avoid toxins, you must use ingredients that were cultivated without these harmful chemicals!
By using organic ingredients, you are avoiding the risks associated with putting particles of such pesticides and herbicides on your skin.
For more in-depth information about what “organic” really means and how it affects the skincare industry, check out our post “The Shocking Truth About Organic Skincare”.
Absolutely! We have a strict “non-toxic” rule for our formulations. We avoid all the nasty ingredients that shouldn’t be on your body, our products are formulated without mineral oils, paraffins, harsh chemicals, parabens, silicones, SLS / SLES, formaldehyde, phthalates, coal tar, hydroquinone, triclosan. No bleached or deodorized ingredients.
This is also the reason why we use organic ingredients, if you want to avoid toxins in natural ingredients, you have to use plants and fruits that were cultivated without harmful pesticides, herbicides, synthetic fertilizers, or genetically modified organisms (GMOs).
We are proudly free from artificial colours, GMOs, fillers, and perfumes.
Yes, we focus on natural ingredients and organically harvested botanicals.
The term “natural” is not regulated by official entities and became marketing blurb, so it's important to clarify what it means to us:
Natural ingredients are obtained from nature and maintain their original chemical structure (like cold pressed oils that are obtained without the use of chemicals).
These types of ingredients can get the 100% organic certification because they don’t contain any type of emulsifiers or preservatives. This is one of the reasons why we use certified organic ingredients.
We use extraction and fermentation methods that respect the integrity of the ingredient and avoid toxic chemicals in the process.
We also use anti-aging ingredients like marine collagen peptides and plant-derived hyaluronic acid. These ingredients come from nature and undergo chemical changes like fermentation, hydrolysis, etc., which can include ingredients like emulsifiers and solubilizers that are safe and non-toxic. These ingredients would more accurately be called “naturally derived”.
Our test study participants reported smoother skin, increased hydration, and reduction of fine lines within 2-3 weeks.
Our formulations are non-comedogenic and will not clog your pores.
Some of our formulations have coconut oil, however, we use fractionated coconut oil, which absorbs quickly without clogging the pores and can be beneficial even for oily skin.
Also, some of our ingredients (like papaya and pineapple) contain AHA (Alpha Hydroxyl Acid) that gently removes dead skin cells and further helps to clear your pores.
No, our products do not contain sunscreen and are not meant to protect you from UVA or UVB. Applying sunscreen is always recommended. Sunscreen must be the last step of your morning skincare routine.
- We are the first company in the world to incorporate the antioxidant properties of the Lulo fruit into commercial skincare. We obtain our natural vitamin C and vitamin E from the cellular walls of the lulo fruit, this makes them more stable (they don't oxidize as quickly) and more compatible with the skin (e.g., better absorbed and processed by the body).
- We don't use water or any other fillers in our formulations. Most skincare brands have water listed within their first 3 ingredients; this means that up to 70% of their bottle is filled with water.
- Concentrated formulas: Our active ingredients are always at the top! By law, ingredients are listed in order of concentration, this means if a great ingredient is listed at the bottom, you're not going to get much benefit from it. Therefore, you'll always find our star ingredients at the top of the list.
- We don't use perfumes or fragrances; the iconic scent of our products comes from the fruits and plant extracts in our formulations.
- We are clean, organic and 100% natural.
- We don’t test on animals; we think it is unethical and cruel.
No way! We are against animal testing; it is unethical and cruel. No product should be made at the expense of animals' lives and suffering. Our products are not tested on animals.
Our entire product line is safe for pregnant or nursing women to use. However, always check with your doctor before using any new products while pregnant or nursing.
Please read our allergies guidelines on the FAQ as some women can develop allergies during pregnancy.
Our products contain oils and butters from nuts, seeds and fruits. If you have any allergies, please read the product label carefully. We recommend that people with sensitive skin or allergies perform a patch test first to ensure there is no reaction. Discontinue if irritation occurs.
Our products are made with naturally derived ingredients, which in rare cases may cause sensitivity in certain individuals. If sensitivity occurs, discontinue use immediately.
If you are uncertain about possible sensitivity, always do a patch test before use or consult your healthcare professional.
Nope! We don’t use any artificial perfumes or fragrances; the heavenly scent of our products comes from the fruits and plant extracts in our formulations.
When you see the word "perfume", it refers to a complex formula made with thousands of chemicals that can be toxic, therefore, we stay away from them.
Our products have a PAO, or period-after-opening date that is printed on the packaging. This information is a guideline to get the most out of your products and use them at their peak efficacy. You will see a logo that looks like a little open can with a number inside, this refers to the number of months in which we recommend using the product.
After this period, products will lose efficacy, we prefer to go easy on preservatives and use small doses of them, even if this means that our products will have an expiration date. If used as recommended, most of our products have doses that will last for about two months, this means that the six-month expiration allows enough time to use up the content of your bottles!
Yes, absolutely!
Our boxes and paper tubes are recyclable. We also use recyclable and reusable materials to ship our products. In this way, we are constantly serving the environment.
In order to ensure the safety and effectiveness of the formula, we use plastic recyclable polypropylene airless pumps that offer a hygienic product delivery, while ensuring durability and functionality. Polypropylene is one of the easiest plastic polymers to recycle.
Polypropylene is easier to reuse and recycle than glass, which uses a lot more energy consumption to sort, break down and transport.
Check our “Earth First” Policy here.
We don’t have samples, but we offer a 30-day money back guarantee, which is better because it allows you to experience the product for a longer period of time.
A good skincare product should show results within a couple of weeks (some results, like hydration, are immediate), so you need more than what is normally included in a sample, this is why we don’t offer them :)
Our complete product line is designed to offer everything you need in just a few simple steps:
Morning
1. Wash your face with our Exfoliating Powder - Hibiscus & Rose Petals. This gentle powder will clean, remove dead skin cells, and prep your skin for your skincare routine.
1. Apply a small amount of Replenishing Eye Cream - Mango & Aguacate under the eyes and on eyelids. This will moisturize the delicate skin around the eyes while reducing the appearance of puffiness and fine lines.
2. Apply two drops of Antioxidant Face Oil - Coco & Café on your face and neck. This lightweight oil will provide conditioning to your skin, and nurture it with antioxidants. Its texture is designed to prevent the evaporation of water from your skin during the day and protect you from environmental stressors.
4. Always finish with sunscreen!
Night
1. Wash your face with our Brightening Face Wash - Sweet Orange & Camu Camu.
2. Apply Revitalizing Face Serum - Papaya & Piña on your face and neck. This intensely revitalizing serum will renew skin during the night, while replenishing moisture and reducing the appearance of fine lines and wrinkles.
3. Apply Replenishing Eye Cream - Mango & Aguacate under the eyes and on eyelids to allow its powerful peptides to reduce the appearance of puffiness and fine lines while you sleep.
We specialize on skin after 30.
Wrinkles are caused by several factors, including exposure to UV rays, loss of collagen, loss of elasticity, cell damage and loss of the skin’s ability to stay hydrated.
Our products target these concerns, as follows:
Our Revitalizing Face Serum - Papaya & Piña has a unique capacity to hydrate and plump the skin thanks to its high content of hyaluronic acid. It reduces the appearance of fine lines and wrinkles. Unlike most products, we use low molecular weight hyaluronic acid, which is the only type of molecule that can actually penetrate the skin.
Also, thanks to the papaya and pineapple, it acts as a mild and effective, non-abrasive exfoliant. This improves skin’s complexion, helps reduce pigmentation, and improves the absorption of skincare nutrients.
Our Antioxidant Face Oil - Coco & Café defends your skin against cell damage and oxidation (oxidation = wrinkles and sagging), and work in the deep layers of the skin to improve the texture. The high content of vitamin C on this product (thanks to the Lulo fruit) improves skin tone and elasticity.
Coconut oil and Coffee Seed provide the nutrients and emollients necessary to improve the skin’s complexion and firmness.
Our Replenishing Eye Cream - Mango & Aguacate is specially formulated for the delicate, thin skin around the eyes, which requires more hydration and smaller molecules to penetrate. It contains collagen peptides that help rebuild and maintain collagen to improve firmness. There are many studies that show that only peptides of collagen (smaller particles) can penetrate the skin. Any product that claims to have collagen is useless unless it is broken into smaller particles, like ours.
Avocado seed oil has anti-inflammatory properties, that help diminish the appearance of under-eye bags. Mango helps diminish the look of dark circles
We provide free shipping for orders over USD$60 within Canada and the US. Otherwise, shipping rates will be calculated during check out depending on the country of destination and shipping preferences (regular, expedited, priority, etc.).
Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. Lulo Skin is not responsible for the cost of import duties or customs; nor for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Yes, we ship internationally. shipping rates will be calculated during check out depending on the country of destination and shipping preferences (regular, expedited, priority, etc.).
Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. Lulo Skin is not responsible for the cost of import duties or customs; nor for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
We will process your order the same day you place it. Shipping will commence within 1 business day of receiving the order.
We want you to love your Lulo Skin purchase, so if you are not totally satisfied, please send an email to hola@luloskin.com within 30 days of your purchase, and we will provide a return authorization number and mailing information.
Simply return the bottle with the unused portion, and we will remit your account for the full amount of your purchase, minus shipping. If the order is within Canada, we will also cover the return shipping.
We observe cosmetic industry standards, and all returned products are destroyed.
We don’t accept returns after 30 days of purchase.
We only accept returns or refunds for sales in Canada and USA. We don’t accept returns or refunds for international customers (all sales outside of US and Canada are final).
For International orders, please be aware that your local customs office may impose an import tax. Lulo Skin cannot advise what that tax will be. There are no additional fees imposed by us after your order is purchased on our website. Any additional fees may be solely imposed by your country’s customs office.
Problems with orders (incorrect items/damages/defective products/ missing items) must be reported within seven days of receipt.
We replace items if they are defective or damaged. If you need an exchange, send us an email at hola@luloskin.com within seven days of receipt. Please note that we require photos of the defective or damaged products. We will arrange for pick up to inspect the package and the defective or damaged items will be replaced.
To complete your exchange, we require a receipt or proof of purchase. We only accept exchanges for products purchased at www.luloskin.com
You can check our full policy here
Yes, we use Shopify Payments to process your credit card (Visa, MasterCard, Amex). Shopify uses a safe and well-established payment system.
You can also pay using PayPal, Apple Pay, and Google Pay during our checkout process which is completely secure and encrypted.
Lulo Skin doesn't store any of your credit card information.
We do sometimes! If you haven’t signed up for our emails – please do! We will let you know about latest launches, news and offers.
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We love hearing from you! Reach out to us by whatever way is most convenient for you:
Email: hola@luloskin.com
DM us on Instagram or Facebook: @luloskin
Facebook Messenger: http://m.me/luloskin
Snail Mail: 9-6975 Meadowvale Town Centre Circle, Suite 342,
Mississauga, Ontario, L5N 2V7, Canada